Support
Reach a person
support@ellarum.com — for anything at all: your account, a problem with the app, someone's behaviour, or a question these pages don't answer. A person reads it.
Report someone
Any ask or conversation can be reported from inside the app — open it, tap the … menu, then Report. You can also block someone from that menu, which stops anything further travelling between you in either direction. Blocking is silent; the other person isn't told.
If you'd rather write to us, support@ellarum.com reaches the same place. Tell us what happened and we'll look into it.
Delete your account
In the app: Me → Delete account. That removes your profiles, asks, connections, and sign-in. What happens to messages you already sent is explained in the Privacy Policy.
Don't have the app any more? Sign in here and delete your account from the browser — it does the same thing. Or write to support@ellarum.com and we'll do it for you.
Common questions
Nothing is happening after I sent an ask. That's normal, and it's the design. Nobody is obliged to answer, declining is silent, and you're never shown how many people passed it on. If someone can help, you'll hear.
Someone I know can't see my ask. An ask only reaches people you picked, and you can only pick people already connected to the profile you're asking as. Connect first, then ask.
I can't reply to a conversation. The other person has to have opened the app at least once, so their device has a key to receive with.
I didn't get my sign-up code. Check spam for a message from no-reply@ellarum.com, then write to us if it still hasn't arrived.